Associate Customer Integration Engineer

About the Role

This role in Customer Integration Engineering will be responsible for executing prototype hardware and controls feature evaluations at end users using advanced data collection tools and customer engagement to resolve issues, understand how customers are using Allison products, and make recommendations for improvements.

Key Responsibilities

• Keep abreast of Allison technical and product developments
• Visit end users along with sales reps to educate them on new Allison products and features
• Support deployment and installation of vehicle data collection tools
• Analyze vehicle data to understand customer duty cycle, resolve issues, provide vehicle specification recommendations, and identify needs for new features
• Serve as first technical point of contact to triage issues and develop correct actions in collaboration with other product engineering departments
• Collaborate with service engineering on lessons learned
• Provide technical written reports regarding customer and engineering activity
• Provide voice of customer input to engineering teams to improve Allison products and processes
• Assess competitive activity at end users as required
• Manage travel schedules, and equipment needs

Requirements & Tech Stack

• Bachelor's degree in Mechanical or Electrical Engineering or equivalent experience
• Proficient in written and spoken business communication
• High level of interpersonal skills to conduct business
• Highly proficient in personal computer operation (i.e. Microsoft Office, etc)
• Experience with data acquisition and analysis
• Knowledge of problem solving and statistical methods
• Familiarity with vehicle and vehicle powertrain systems
• Willing to travel, up to 35%, for business purposes

Qualifications

Preferred Qualifications:

• 2 years’ experience in powertrain design or vehicle integration
• Familiar with EV systems including electric machines, high voltage batteries, inverters, and controls
• Knowledge of automatic transmissions, features, and functions
• Knowledge of commercial vehicle vocational markets and applications
• CDL License or ability to obtain