Player Attendant

Key Responsibilities

• Provides information and assistance to customers in a friendly, courteous manner.
• Offers information on activities and directs guests as necessary.
• Creates and enters player tracking cards (on-site, online, and digitally).
• Makes accurate and timely payments on winning tickets; verifies tickets and payoffs.
• Maintains a cash bank for their shift, responsible for accepting payment and making correct change.
• Exchanges cash and coins according to established procedures.
• Maintains and reconciles bank for assigned shift, following established cash-handling policies and procedures.
• Completes all required shift paperwork according to internal control standards.
• Records applicable cash transactions required by Federal Law.
• Assists guests with credit applications.
• Verifies credit approval for racino departments and processes credit card applications.
• Performs credit card cash advances.
• Issues and receives payments.
• Cashes personal and traveler's checks in compliance with approved procedures.
• Processes lottery transactions with approved procedures.
• Efficiently and accurately processes all pari-mutuel wagers in the tote system.
• Enforces all gaming laws and regulations applicable to the functions and duties.
• Manages guest situations, responds promptly to guest needs, seeks guest feedback, responds to requests for service, and meets commitments.
• Stocks stations with adequate supplies and keeps all stations neat and clean.

Requirements & Tech Stack

• General cashiering background or prior money handling experience preferred.
• Previous experience in race and sportsbook preferred.
• Working knowledge of sports.
• Knowledge of tote system to place customer bets.
• Efficiency and accuracy when entering guest wagers and paying out winners.
• Ability to respond calmly and make rational decisions when required.
• Ability to learn and comply with department, property, and regulatory policy and procedure.

Qualifications

• High school diploma or general education degree; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English. Written communication skills in English may also be required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to perform these operations using units of America money and weight measurement, volume, and distance.
• Ability to operate an adding machine and have basic computer skills.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Must possess a valid driver’s license and have an acceptable driving history.

Physical Demands

• Regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• Frequently required to reach with hands and arms and talk or hear.
• Specific vision abilities required: close vision, color vision, and peripheral vision.
• Physically mobile with reasonable accommodations, including ability to push, pull, carry and lift up to 50 lbs.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas.

Work Environment

• The noise level is usually moderate.
• All Team Members at Hollywood are under surveillance.
• Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.