Financial Service Representative

About the Role

Join Heights Finance, a proud member of the Attain Finance family, with over 50 years of expertise in providing credit solutions. We are a leading consumer credit lender that thrives on innovation and collaboration, shaping the future of consumer finance. As a Financial Service Representative, you will be at the heart of our customer experience, delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need.

Key Responsibilities

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

Requirements & Tech Stack

• Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
• Sales Mindset: Confidence in promoting products and services that meet customer needs.
• Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability: Willingness to learn new systems and processes in a dynamic environment.
• Team Player: A collaborative spirit with a desire to contribute to team success.
• Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
• Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required.

Work Location & Hours

• Address: 350 Seright Street, Ste A, Harrisburg, IL 62946
• Hours: Full Time - Monday through Friday, 8:30 am to 5:30 pm with evenings and weekends based on business needs/peak seasons.

Compensation & Benefits

• Hourly Rate: $16.75 - $23.25
• Benefits (starting day one for full-time employees):
• Paid Time Off
• Medical
• Dental
• Vision
• Other voluntary coverages
• 401(K) program with company match (eligibility 30 days post-hire, starting on the 1st of the month).
• Other company perks:
• Employee Assistance Program
• Emergency Relief Fund
• Attain4All
• Tuition Reimbursement
• Leadership Development Programs
• Potential to earn through the Monthly Bonus Program.