Financial Service Representative

Heights Finance Corporation

Key Responsibilities

• Deliver exceptional service to both new and existing customers.
• Guide customers through the loan process with care and professionalism.
• Use consultative sales techniques to educate customers on financial products and services.
• Identify opportunities to upsell and cross-sell.
• Manage inbound calls and make proactive outbound calls to attract new business.
• Collaborate with customers on past-due accounts to offer solutions and work toward resolution.
• Participate in a hands-on training program with one-on-one mentoring.
• Ensure compliance with all regulatory guidelines and company policies.

Qualifications

• Customer Focus: A genuine desire to help others and provide top-tier service.
• Sales Mindset: Confidence in promoting products and services.
• Strong Communication: Excellent verbal and written communication skills.
• Problem-Solving Skills: Ability to think on your feet and offer creative solutions.
• Adaptability: Willingness to learn new systems and processes in a dynamic environment.
• Team Player: A collaborative spirit.
• High School diploma or equivalent required; college coursework or degree is a plus.
• Experience in customer service, sales, or consumer finance is preferred but not required.

Requirements & Tech Stack

• Work Location: 2001 Round Barn Rd, Ste A, Champaign, IL 61821
• Hours: Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons.
• Hourly Rate: $16.75 - $23.25

Note: The actual base hourly offered will be determined by various factors including location, skills, knowledge, competencies, and experience.