Customer Service Representative
ServiceSource
Aurora, COFresher1h agovia LinkedIn
About the Role
ServiceSource is hiring a Customer Service Representative. This role serves as a direct point of contact for customers, assisting with information in response to various inquiries.
Key Responsibilities
- Responds to calls or written correspondence.
- Responds to customer inquiries promptly and accurately.
- Documents all inquiries appropriately.
- Understands and applies confidentiality and security guidelines.
- Maintains minimum production expectations while meeting defined quality expectations.
- Maintains knowledge of online reference information.
- Prioritizes work throughout the day and adapts to changes in workload as needed.
- Performs other responsibilities as assigned.
Schedule & Work Environment
- Regular work schedule: 11:30 a.m. to 8:00 p.m.
- Required participation in an on-call rotation on weekends.
- Occasionally exposed to outside-weather conditions.
- Work environment noise level is usually loud.
Requirements & Tech Stack
- Experience working with a PC, Windows, and Microsoft Office required.
- Ability to operate multiple phone lines.
Qualifications
- High school diploma or General Educational Development (GED) required.
- Must be able to clear background checks.
- Customer service experience preferred.
- Ability to maintain confidential information in compliance with HIPAA regulations.
- Excellent data entry skills.
- Demonstrated problem solving skills.
- Excellent verbal communication skills.
- Ability to effectively work within established key performance indicators (KPIs).
- Demonstrated excellent interpersonal and customer service skills.
- Ability to work independently and as a member of a team is required.
Compensation
- Salary/Hourly Rate: $19.08