Patient Access Coordinator

Hanger, Inc.

About the Role

In this role, you will play a pivotal role in ensuring a seamless experience for patients, staff, and referral sources by managing front office operations efficiently.

Key Responsibilities

• Patient Reception: Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
• Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Record Maintenance: Ensure accurate and complete electronic health records for all patients.

Requirements & Tech Stack

• High school diploma or equivalent combination of education and experience required.
• Less than one year of customer service, administrative or related experience required.
• Valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures (or eligibility to obtain).
• Strong interpersonal, oral (including telephone), and written communication skills.
• Ability to key 30 words per minute with accuracy required.
• Ability to work with handicapped individuals.
• Understanding of Alpha filing system.
• Ability to use a computer, including Windows-based software and e-mail.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
• Act with integrity, remaining honest, transparent, and respectful.
• Keep the patient at the center of everything.
• Foster open collaboration and constructive dialogue.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Qualifications

• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment (preferred).
• Experience in a receptionist position or experience with medical front office procedures (preferred).
• Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties (preferred).