Client Relations Specialist

About the Role

Join C.H. Robinson as an Associate Portfolio Executive on an accelerated training track to learn and build your customer portfolio, ensuring service delivery aligns with customer commitments. As a brand ambassador, you will drive positive customer experiences and expand your business portfolio. Upon completion of the training track, you will move into a Portfolio Executive role. This position offers abundant resources and development support for those committed to a long and successful career in this industry.

Key Responsibilities

• Customer Experience:

• Drive sales lead conversion into active customers by establishing strong contacts, fostering relationships, and understanding customer needs.

• Proactively engage with customers, carriers, suppliers, and internal stakeholders to meet customer needs and growth targets.

• Respond promptly to customer inquiries and exceptions, managing conflict diplomatically.

• Identify automation opportunities to streamline processes, enhance operational efficiency, and ensure high-quality execution by resolving operational issues.

• Reconnect with dormant customers, fostering relationships and stimulating demand.

• Execute pricing strategy through negotiation skills, market acumen, and knowledge of customer buying habits.

• Maintain a sense of urgency in addressing both teammate's and your own customer portfolio.

• Service Delivery & Business Development:

• Generate additional business within teammates' portfolios, exceeding monthly volume and revenue targets.

• Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects.

• Identify growth potential within accounts, transitioning transactional engagements into committed partnerships.

• Stay updated on customer, industry, and market changes to pinpoint growth opportunities.

• Execute customer-facing operational tasks such as quoting, load building, shipment activation, and handling order-level service escalations.

• Process Efficiency:

• Adopt and apply new tools, technology, and processes to improve overall workflow.

• Utilize data and reporting to identify service improvement opportunities and expand wallet share.

• Partner with internal resources to ensure account processes and SOPs are complete and adhered to.

• Maintain a minimum portfolio size of existing customers by volume and revenue.

• Participate in daily or weekly team stand-ups for communication and alignment.

• Use technology to manage order statuses and initiate corrective measures during exceptions.

• Leverage Navisphere 2.0, with demonstrated ability to create customer and supplier logins and support adoption.

• Assist in the development of any SOPs required to manage customers' business effectively.

Requirements & Tech Stack

• High School Diploma or GED.
• Minimum 6 months Customer Engagement Experience (internal or external).
• Ability to travel up to 10%.
• Engage with peers in-office four days a week, with one day remote.

Qualifications

• Bachelor's Degree from an accredited college or university (preferred).
• Attention to detail, accuracy, and problem-solving (preferred).
• Demonstrated negotiation, collaboration, and influencing skills (preferred).
• Proficient in Microsoft Office Suite of Programs (preferred).

Compensation Range: $19.23 - $38.47 (base pay only)