Inside Sales Assistant

About the Role

Inside Sales Assistant

Location: Los Angeles, CA

Starting Pay: $32.65 per hour

Key Responsibilities

• Help customers select rates and services based on shipment weight, dimensions, commodity, routing, and requirements.
• Process booking requests and coordinate shipments through acceptance, ensuring information is accurate.
• Handle standard, special, oversize, and time-sensitive requests with loadability and profitability checks.
• Coordinate with Revenue Management, loadability, operations, and internal teams to secure capacity and optimize movement.
• Monitor flight capacity and offer alternative routes, services, and rates when flights are unavailable.
• Communicate confirmations, changes, delays, and requirements.
• Escalate claims, complaints, and operational issues.
• Maintain accurate booking records and status updates.

Requirements & Tech Stack

• Strong organization, customer service, written and verbal communication skills, and attention to detail.
• Ability to remain stationary 50% of the workday while operating a computer and office equipment.
• Ability to operate a computer, keyboard, mouse, telephone, and other standard office equipment.
• Ability to communicate effectively with customers and internal departments via telephone, email, and other business communication methods.
• Ability to maintain attention to detail while managing competing priorities and making decisions.

Qualifications

• High school diploma or GED required.
• Business, logistics, transportation, aviation, or a related field education preferred.
• Knowledge in customer service, air cargo, logistics, reservations, or transportation preferred.

Work Environment

• Work near others in an office environment.
• Potential exposure to noise, moving equipment, temperature changes, and varied lighting.

Schedule

• Tuesday through Saturday, 9:00 AM to 5:00 PM.
• Overtime may be available.