Associate New Home Guide

About the Role

The Associate New Home Guide is a full-time, on-site role based in Port St Lucie, FL, supporting the sales and customer experience process in Kolter Homes communities.

Key Responsibilities

• Greet and engage prospective buyers.
• Provide community and product information.
• Guide visitors through model homes and amenities.
• Maintain sales centers and model homes to presentation standards.
• Assist with scheduling and follow-up communications.
• Support New Home Guides with documentation, appointment preparation, and contract coordination.
• Collect and organize buyer feedback.
• Update basic information in sales systems under direction.
• Collaborate with construction and customer care teams to ensure a smooth buyer journey.
• Be available for weekend and holiday shifts as required.

Requirements & Tech Stack

• Customer service and hospitality skills: professional demeanor, active listening, welcoming experience.
• Sales support and relationship-building abilities: guiding prospects, handling inquiries, assisting with appointments and follow-up.
• Organizational and administrative skills: managing schedules, maintaining documentation, updating basic information in systems, keeping model homes and sales centers orderly.
• Communication skills: clear spoken and written English, ability to explain home features and community benefits, comfort interacting with diverse customers and team members.
• Basic technology proficiency: use of email, calendars, customer relationship or sales systems, and mobile devices.
• Ability to work on-site full-time in Port St Lucie, FL.
• Ability to work regular weekend and holiday shifts.
• Reliable transportation.
• Strong work ethic.
• Interest in learning about residential development.

Qualifications

• High school diploma or equivalent.
• Prior experience in real estate, new home sales support, hospitality, or retail customer service is beneficial.