Donor Support Technician, English/Spanish)

About the Role

• Location: 108 East Pettit Ave, Fort Wayne, IN 46806
• Work Schedule: Availability required Monday through Friday and every other weekend. Available to work 6- to 8-hour shifts. Primary schedule consists of evening/closing shifts (2:00 PM to approximately 9:00 PM).

Key Responsibilities

• Responsible for preparing the donor, donor area, and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center, if applicable.
• Maintains a clean, efficient work environment and ensures sufficient operating supplies and forms are available.
• Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• Perform job-related duties as assigned.

Requirements & Tech Stack

• Bilingual candidates are strongly preferred.
• Bilingual skills may be required, at the discretion of the organization, to meet business needs.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.