Tenant Coordinator

About the Role

• Support one of the nation's premier life science real estate portfolios.
• Help manage the day-to-day operations of innovative, state-of-the-art life science campuses.
• Play an important role in creating an exceptional tenant experience.
• Ideal for someone who enjoys building relationships, solving problems, and working in a collaborative, fast-paced environment with opportunities for long-term career growth.

Key Responsibilities

• Serve as a primary point of contact for tenants, providing exceptional customer service and supporting day-to-day property operations.
• Assist with all aspects of property management, helping ensure efficient building operations and an outstanding tenant experience.
• Support property improvement projects and building renovations, coordinating activities to minimize disruption to tenant operations.
• Process invoice coding and assist with accounts receivable collections.
• Assist in the preparation and management of annual operating budgets.
• Organize, facilitate, and track recurring tenant meetings, following up on action items and ensuring timely resolution of outstanding requests.
• Coordinate on-site construction activities, including tenant access requests, communication regarding noisy work, scheduling updates, and project notifications.
• Participate in site operations meetings with engineering, maintenance, janitorial, and security teams.
• Coordinate with janitorial, security, and engineering vendors to help maintain high service standards.
• Assist in planning and coordinating tenant appreciation events and community engagement activities.
• Prepare and distribute communications to tenants, vendors, and construction partners.
• Participate in the competitive bid process for vendor selection.
• Prepare service contracts and purchase orders.
• Conduct regular inspections of tenant spaces and common areas to identify maintenance needs, safety concerns, and opportunities for improvement.
• Maintain tenant and vendor certificates of insurance, ensuring compliance with coverage requirements, expiration dates, and additional insured provisions.
• Support special projects and other assignments that contribute to the success of the property management team.

Requirements & Tech Stack

• Microsoft Office (including Excel, Word, Outlook, and PowerPoint)
• Strong interest in building a career in commercial real estate, property management, or related fields.
• Self-motivated, organized, and able to work both independently and collaboratively.
• Strong attention to detail with excellent time management and organizational skills.
• Ability to prioritize multiple projects and adapt in a fast-paced environment.
• Excellent verbal and written communication skills with a customer-first mindset.

Qualifications

• Bachelor's degree required.
• Previous internship or experience in property management, real estate, hospitality, facilities management, or customer service is a plus.
• Experience with billing systems, budgeting, or facility management software is preferred but not required.