Dental Receptionist

Job Title: Dental Receptionist

About the Role

We are looking for a dependable, dedicated, and respectful person to provide dental care for our patients.

Position Description

• Receives visitors or patients, ascertains their needs and directs them accordingly.
• Answers telephones, makes appointments and performs other related reception area duties.
• Adheres to Corporate Compliance program, by reporting improper or unethical conduct, violation of applicable laws, regulations or program requirements.

Detailed Duties And Responsibilities

• Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly.
• Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations.
• Secures all necessary information and documents including sign-in sheets, obtaining dental chart, encounter form, etc.
• Answers telephone calls using proper protocol.
• Reschedules patients' appointments, notifies patients of any changes in appointments.
• Properly records "No Shows" and updates scheduler system information.
• Immediately refers any "Walk-In" patients to dental triage, if they present with severe or unusual symptoms or complaints.
• Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner. Performs additional duties, such as translation, as may be required.
• Proficient in Medical Manager, including patient registration, updating insurance and procedure entry.
• May be asked to function in this capacity as staffing needs dictate.
• Verification of and authorization by insurance if required.
• Utilizes electronic oral health record system to enter, retrieve and document patient information accurately and efficiently.
• Other duties as required.

Requirements & Tech Stack

• High School Diploma, GED or equivalent training and experience.
• Prior dental receptionist experience preferred.
• Ability to perform multiple tasks.
• Basic math and computer skills.
• Bilingual English/Spanish preferred.
• Pleasant phone manners and professional appearance.
• Excellent customer service skills.
• Good organizational skills.
• Ability to manage multiple tasks simultaneously.
• Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff.
• Computer literate, with good typing skills, 35 WPM.
• Working knowledge of dental records and electronic oral health record system.