(USA) Freight Flow Associate

About the Role

This position involves managing freight flow within a Sam's Club facility, ensuring efficient operations, excellent member service, and adherence to company policies.

Key Responsibilities

• Comply with company policies, procedures, and standards of ethics and integrity.
• Operate a forklift following company standards and guidelines for safe merchandise handling.
• Complete work assignments by using policies, data, and resources; collaborate with stakeholders; identify priorities and deadlines; communicate progress; and adapt to change.
• Receive, stock, and organize merchandise and supplies from distribution centers and suppliers.
• Manage inventory flow, including utilizing equipment appropriately, merchandising, working inventory exceptions, correcting shelf capacities, and retaining required documentation.
• Provide member service by acknowledging members, identifying needs, offering guidance, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting products and services.
• Maintain the safety of the facility according to company policies and procedures, including conducting safety sweeps, following forklift spotting procedures, handling hazardous materials, adhering to steel standard guidelines, and reporting unsafe situations.
• Maintain the sales floor and merchandising presentation by zoning areas, stocking and rotating merchandise, removing damaged goods, setting up displays, maintaining modular integrity, receiving and staging merchandise, ensuring prominent display of promotional items, processing defective merchandise, and monitoring for shrink, security risks, and safety.
• Fill club pick-up orders by picking and staging orders accurately, ensuring products are selected and staged according to policy, and performing occasional audits for accuracy.
• Handle, move, and display goods safely and correctly.
• Track goods, maintain instock levels, and control shrinkage.
• Report poor inventory practices and low instock levels.
• Use inventory tools and equipment safely and correctly.
• Operate and maintain forklifts safely and correctly.
• Proactively identify customers needing assistance and engage them with technology services.
• Model and assist others with technology services.
• Identify and address shrink opportunities and problems with products, services, and work areas.
• Properly maintain equipment and ensure products are organized and stocked correctly, promptly fixing any problems.
• Embrace differences in people, cultures, ideas, and experiences to create a supportive and inclusive workplace.
• Build strong, trusting relationships and communicate with impact, energy, and positivity.
• Strengthen the team by helping, developing, and mentoring others and recognizing contributions.
• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Act in a selfless, humble, self-aware, honest, fair, and transparent manner.
• Deliver results while putting the customer first.
• Make decisions based on reliable information, balancing priorities, and considering the impact on the team.
• Display curiosity and a desire to learn, taking calculated risks and demonstrating courage and resilience.
• Drive continuous improvements, embrace new technologies and skills, and support others through change.

Requirements & Tech Stack

• Forklift Certification (90 days prior experience)
• Ability to safely utilize pallet jacks
• Must be 18 years of age or older

Qualifications

• Customer Service Experience (Preferred)
• Retail Experience (Preferred)
• Supervising a team (Preferred)