Clerical Assistant, Patient Registration

About the Role

Trinity Health's Detroit Health Ministry (DHM) serves the primary care needs of uninsured and underinsured families by providing primary care, limited diagnostic testing and imaging, transportation, and pharmaceuticals. The DHM strives to eliminate barriers to accessing care and arranges for specialty care through relationships with specialists and partnerships with other organizations.

Position Purpose

Performs a variety of routine duties including utilizing electronic health record (EHR) system, completing standard forms, editing patient charts, recording prescribed information, maintaining filing systems, answering telephones, and opening mail. Greets and directs visitors.

Shift and Status

• Shift: Day Shift (8:30 AM - 5:00 PM)
• Status: Full-time (40 hours/week)
• Scheduled workdays: Monday-Friday

Key Responsibilities

• Utilizes EPIC (electronic medical records system) to coordinate patient visits.
• Completes, prepares, and assembles standard forms, charts, and records.
• Contacts other departments to obtain necessary information and flags missing information.
• Performs light typing and/or word processing for various documents.
• Sorts, classifies, and files materials to ensure current and accessible information, updating records and files using manual or computerized systems.
• Receives and responds to requests for release of information, locating, ordering, and retrieving data from files.
• Copies and routes pertinent records and information with proper authorization.
• Maintains logs of work activities.
• Responds to routine inquiries regarding file status and location.
• Answers telephone and routes calls appropriately, receiving and relaying messages.
• Opens, sorts, and routes incoming mail; processes outgoing mail and packages.
• Greets and directs visitors, patients, and/or employees.
• Answers routine questions and provides basic information and assistance.
• May schedule appointments for patients or visitors.
• May gather information from patients/visitors and perform registration or processing tasks, entering information into computerized systems.
• Orders and maintains office and/or medical supplies.
• Keeps work and visitor areas clean and well-organized.
• May assist with maintaining departmental computer database files for quality assurance and statistical reporting, including data retrieval and generating standard reports.
• Performs general clerical duties such as copying, collating, running errands, and assembling/distributing packets.
• May assist in scheduling meetings and maintaining calendars.
• Performs duties specific to the functions and needs of the department.

Requirements & Tech Stack

• Electronic Health Record (EHR) system
• EPIC (electronic medical records system)
• Personal computers
• Copiers
• Fax machines
• Printers

Qualifications

• Education: High school diploma or equivalent combination of education and experience.
• Experience:
• Familiarity with basic clerical support procedures, usually gained through six months or more of clerical office experience.
• Accurate typing and data entry skills.
• Accurate spelling and grammar, and attention to detail.
• Ability to sort in alphabetic and numeric sequence.
• Telephone skills.
• Interpersonal skills to effectively communicate with a wide range of individuals.
• Organizational skills to prioritize multiple tasks, meet deadlines, and adapt quickly to changes and interruptions.
• Additional formal clerical and computer training desirable.
• Normal office environment, or combined office and patient care environments.
• Occasional lifting of up to 25 pounds, bending, standing, and walking.