Associate Product Manager, Cloud PMS

About the Role

IHG is seeking an Associate Product Manager to support the Cloud PMS team. This role assists with roadmap planning, audits, and supports Product Managers throughout the product journey of the Cloud PMS functionality rollout.

Key Responsibilities

• Complete and/or coordinate activities related to assigned special projects, assisting in establishing project timetables, action steps, and status updates.
• Research and compile moderately complex data, including creating spreadsheets or databases for maintaining and reporting management information.
• Prepare departmental reports and/or presentations, gathering and summarizing information from various sources.
• Monitor and report variances to departmental budgets or track departmental spend information.
• Answer inquiries related to daily activities/programs of work areas and act as a liaison between assigned work areas and internal or external contacts.
• Respond to and/or resolve internal/external inquiries regarding problems or complaints.
• Maintain a consistent, high-quality customer-focused orientation.
• Compose and prepare clear and concise correspondence.
• Review documents, logs, reports, or other work products for typographical accuracy and format.
• Perform administrative support duties as assigned.
• Prepare reports, charts, presentation data, or logs according to established specifications.

Requirements & Tech Stack

• Property Management System (PMS) experience or working knowledge.
• Demonstrated strong PC skills including proficiency in a variety of software packages (e.g., Excel, Microsoft Word, PowerPoint, e-mail).
• Demonstrated ability to analyze basic database information for tracking, maintaining data, and reporting trends or inconsistencies.
• Demonstrated ability to handle multiple assignments and projects accurately with attention to detail.
• Demonstrated follow-through and ability to complete multiple ongoing projects on time and within specified budget.
• Demonstrated organizational skills and attention to detail for maintaining accuracy of reporting data.
• Demonstrated problem-solving skills for maintaining daily work flow, answering questions, and resolving issues.
• Demonstrated math skills for checking figures for accuracy.

Qualifications

• Preferred: On-property hotel or hospitality experience.
• Limited travel: 10%.
• Hybrid work structure: Expectation of three (3) days a week in the ATLANTA office.