Call Center Help Desk Analyst
BAE Systems, Inc.
Clearfield, UT0–4 yrs59m agovia LinkedIn
Key Responsibilities
- Resolve technical problems in a call center/help desk environment.
- Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies.
- Resolve access requests for user accounts and other desktop support functions.
- Use automated tools and scripts to improve efficiency and accuracy where possible.
- Provide technical assistance, training, and system documentation for users to promote efficient operation of applications.
- Perform other duties as assigned.
Requirements & Tech Stack
- US Citizenship is required.
- Ability to obtain and maintain a Secret clearance. An active Secret clearance is preferred but not required to start.
Qualifications
- High School Diploma with 4+ years of relevant experience.
- BS/BA Degree and 0 years of relevant experience.
- MS/MA Degree and 0 years of relevant experience.
- Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service.
Preferred Education, Experience, & Skills:
- Bachelor's degree in a technical field.
- Experience with Atlassian Jira and Confluence.
- Experience supporting a DoD customer.