Desktop Support Specialist, Entry Level

About the Role

SDI Presence is seeking an Entry-Level Desktop Support Specialist to provide hands-on technical support in a fast-paced airport environment. This role is ideal for candidates looking to build a career in IT and gain experience with desktop deployment, workstation imaging, hardware and software troubleshooting, and end-user support.

• Location: Chicago, IL (O'Hare & Midway Airports)
• Schedule: Monday - Friday | 2:00 PM - 10:00 PM
• Employment Type: Full-Time
• Hourly Rate: $21.15 - $24.04

Key Responsibilities

• Provide first-level technical support for hardware, software, and workstation-related issues.
• Install, configure, deploy, and connect desktop computers, laptops, and peripheral devices.
• Assist with workstation deployments throughout airport facilities.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Support workstation imaging, rebuilds, and new system deployments.
• Perform routine system monitoring and operational support activities.
• Monitor application performance, system logs, and software statistics.
• Maintain accurate technical documentation, procedures, and operational records.
• Document incidents, requests, and resolutions within the help desk ticketing system.
• Submit and track change requests when required.
• Collaborate with internal IT teams, vendors, and end users to resolve technical issues.
• Support hardware break-fix activities and coordinate with third-party vendors.
• Participate in project-based initiatives and technology rollouts.
• Continuously develop technical skills through training and certification opportunities.

Requirements & Tech Stack

• Minimum six (6) months of hands-on experience setting up, deploying, or disconnecting workstations; or a strong interest in pursuing a career in Information Technology.
• Knowledge of desktop hardware, software installation, and application configuration.
• Familiarity with Windows operating systems and desktop support concepts.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Strong organizational and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to customer service.
• Ability to pass a background check required for airport access.

Preferred Qualifications

• Experience with desktop imaging and deployment tools.
• Help desk or technical support experience.
• Basic understanding of networking concepts and connectivity troubleshooting.
• Experience using ticketing systems and documenting technical issues.
• CompTIA A+ certification or pursuit of IT certifications is a plus.

Work Schedule & Location Requirements

• Must be available to work Monday- Friday, 2:00 PM - 10:00 PM.
• Must be available for overnight, weekend, and holiday coverage based on business needs.
• Must be able to perform routine and emergency PC maintenance outside of standard business hours.
• Must be able to work onsite at both Chicago International Airports: O'Hare International Airport, Midway International Airport.