Housing Assistant

About the Role

King County Housing Authority (KCHA) is recruiting for a Housing Assistant to support the Housing Choice Voucher Department. This role is a key point of contact for clients, landlords, and community partners, providing program support, processing documentation, and delivering customer service. This position is ideal for detail-oriented professionals committed to public service in a fast-paced, customer-focused environment. Multiple positions may be filled.

Key Responsibilities

• Customer Service:
• Provide clear and accurate information regarding policies and procedures via phone, email, and in person.
• Operate a multi-line switchboard, greet clients, and answer inquiries.
• Stock fliers, copy, and file documents.
• Respond to questions from owners and participants.
• Housing Program Support:
• Process files and documentation for intake and annual re-certifications.
• Generate and mail review letters and packets.
• Determine verifications needed based on family composition, employment, income, and related criteria.
• Contact third parties to collect verification.
• Scan and index documentation into an electronic records system.
• Report suspected program violations to assigned staff.
• General Office & Clerical Support:
• Use standard office equipment for copying and mailings.
• Maintain records and files in a computer system.
• Use office systems to track and perform work.
• Create letters and documents in standard and specialized housing computer systems.
• Complete data entry.
• Log and return phone messages.
• Handle a high volume of calls from a switchboard.
• Sort and scan incoming mail and faxes.

Requirements & Tech Stack

• Skills & Abilities:
• Excellent communication skills.
• Ability to handle a high volume of calls.
• Proven track record of being dependable.
• Experience working with diverse clientele and staff.
• Self-motivated professional with exceptional interpersonal skills.
• Attention to detail when reviewing information for completeness or determining required documentation.
• Proficiency in using systems and tools to maintain organization and gather information.
• Exceptional time management and resourcefulness in addressing and resolving issues independently.
• Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy.
• Ability to consistently and accurately document information and process files.
• Demonstrated success providing customer service over the phone, via email, and in person.
• Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
• Ability to communicate clearly and effectively both verbally and in writing by actively listening and sharing relevant information.
• Ability to work under stressful situations and manage stress appropriately.
• Excellent organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, and multi-tasking.
• Ability to work effectively and collaboratively as a team in a busy office environment.
• Willingness to learn new methods, procedures, and techniques.
• Sound judgment in analyzing situations and reaching decisions quickly.
• Technology:
• Microsoft 365
• Adobe Acrobat
• OnBase
• DocuSign
• MS Office applications including Word, Excel, Outlook
• Internet
• Agency software programs (e.g., Yardi)

Qualifications

• High School Diploma or GED.
• Minimal experience (less than 1 year) in administrative support work with some customer service experience.
• OR an equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities.

Special Requirements

• Consent to and pass required assessments.
• Final candidates may be required to complete a criminal background check.

Application Requirements

• Complete the online application profile in its entirety.
• Upload a cover letter addressing how your experience and education qualify you for the essential functions.
• Upload a detailed résumé of all educational and professional experience.

Salary & Benefits

• Starting Salary: $32.99 per hour (dependent on qualifications and professional experience).
• Salary Range: $32.99 - $42.87 hourly.
• Comprehensive health care benefits package (medical, dental, vision).
• Life and long-term disability insurance plans.
• Vacation, sick, and personal leave.
• Reduced tuition.
• Retirement benefits.

Work Environment & Physical Requirements

• Hybrid work schedule opportunity after initial onboarding, subject to business and program needs.
• Ability to report to the Central Office in Tukwila is required.
• Work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force.
• Work regularly requires sitting, speaking or hearing, and using hands to finger, handle, or feel.
• Frequently requires repetitive motions.
• Occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, tasting or smelling, and pushing or pulling.
• Standard vision requirements.
• Vocal communication is required for expressing or exchanging ideas and conveying detailed or important instructions.
• Hearing is required to perceive information and receive detailed information through oral communications.
• Work requires preparing and analyzing written or computer data and operating motor vehicles or equipment.
• Work is generally in a moderately noisy location (e.g., business office, light traffic).
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.