Onboarding Associate I

About the Role

A First Name Basis (AFNB) is seeking an Onboarding Associate to manage the caregiver orientation and onboarding process. This role ensures caregivers are fully cleared and ready to work, while also providing front-office and administrative support during non-orientation periods.

Key Responsibilities

• Greet scheduled caregivers warmly and professionally.
• Confirm completion of pre-arrival items (AxisCare application, Paylocity onboarding, 360Learning training) and assist candidates.
• Conduct in-person interviews and administer drug tests.
• Complete the onboarding process, including drug screening, background checks, running exclusions, and app training.
• Complete and verify onboarding paperwork, digital forms, and required signatures.
• Review required compliance items and identify any missing documentation.
• Deliver a robust orientation presentation and training to new caregivers.
• Ensure caregivers understand company policies, procedures, expectations, and scheduling processes.
• Assess each candidate's professionalism, reliability, and fitness for the role, flagging concerns to the recruiting team.
• Introduce new caregivers to the on-site Care Management team.
• Track each caregiver's onboarding status from hire through clearance.
• Build each caregiver's initial schedule in coordination with Care Managers, matching shifts to availability and preferences.
• Follow up with caregivers who have incomplete onboarding requirements.
• Follow up with new caregivers during their first week, then transition them to their Care Manager.
• Answer incoming office calls and route them appropriately.
• Assist with caregiver recruiting calls, scheduling interviews/orientations, and orientation class scheduling.
• Assist with caregiver staffing, walk-ins, and telephonic visits.
• Make reminder calls/texts to upcoming orientation attendees.
• Help maintain office organization and onboarding materials.
• Perform other office administration duties as assigned.

Requirements & Tech Stack

• High school diploma or equivalent.
• Warm, people-first personality; ability to make others feel comfortable and valued.
• Strong organizational skills and attention to detail.
• Comfortable using web-based software (scheduling, HR, and training platforms).
• Sound judgment and professionalism when assessing candidates.
• Reliable, punctual, and consistent in-office presence.
• Prior experience in caregiving, healthcare, HR, hospitality, or customer service is a plus.

Salary: $17 per hour