Associate Analyst, HR Shared Services

About the Role

The Associate Analyst (Leave Administration), HR Shared Services will support the leave experience for associates across the U.S. and Canada. This role involves day-to-day leave administration, responding to associate inquiries, completing processes, maintaining accurate records, and resolving routine benefits and leave issues within standardized procedures. The role will contribute to high-impact initiatives, including the implementation of a new third-party leave administrator, Maryland Paid Family Leave readiness, and the development of the Global Leave Hub.

Key Responsibilities

• Supports day-to-day leave administration by responding to associate inquiries, completing established processes, maintaining accurate records, and helping resolve routine benefits and leave issues.
• Collaborates closely with the Benefits Analyst (Leave Administration), other team members, internal partners, and external vendors, escalating more complex questions when appropriate.
• Contributes to high-impact initiatives, including implementation of a new third-party leave administrator, Maryland Paid Family Leave readiness, and development of the Global Leave Hub.
• Supports benefits projects, reporting, communications, technology enhancements, and process improvements.
• Participates in the implementation and monitoring activities for a variety of human resource programs.
• Performs historical analyses to inform program development and improvements.
• Conducts analyses to predict program effectiveness.
• Participates in the implementation and execution of frameworks for human resource projects such as succession planning, talent management, coaching, and team structure.
• Assists in the development of advisory solutions in support of business unit or human resource initiatives.

Requirements & Tech Stack

• Attention to detail, adaptability, accountability, and collaboration.
• Responsibility for the quality and timeliness of work.
• Clear, timely, and professional communication.
• Workday or a similar HRIS platform.
• Case management systems such as Salesforce or ServiceNow.
• Proficiency with Microsoft Office, particularly Excel, including experience using formulas, filters, tables, or pivot tables.

Qualifications

• Bachelor's degree or the equivalent combination of education and relevant experience.
• Prior experience in leave administration, employee benefits, human resources, employee services, or a related operational support environment (Preferred).
• Foundational knowledge of employee benefits and leave programs, including FMLA, ADA, workers’ compensation, and state paid leave programs (Preferred).
• Ability to follow standardized procedures, apply established guidelines, maintain confidentiality, and appropriately escalate complex or sensitive issues.
• Strong analytical, critical-thinking, and problem-solving skills.
• Ability to gather information, identify trends, and support basic reporting and analysis.
• Strong attention to detail, organization, and time management.
• Ability to produce accurate and timely work while managing competing priorities in a fast-paced, high-volume environment.
• Strong customer-service, communication, and collaboration skills.
• Ability to explain information clearly and empathetically.
• Ability to work effectively with associates, team members, internal partners, and external vendors.

Work Flexibility

• Eligible for hybrid work, with up to one day per week from home (Friday).

Compensation

• Base Salary Ranges:
• $59,000.00 - $94,500.00 for Maryland, Colorado, Washington and remote workers.
• $61,000.00 - $104,000.00 for Washington, D.C.
• $69,500.00 - $118,000.00 for New York, California.
• Placement within the range is based on relevant experience and skills.
• Base salary is one component of total compensation.
• Employees may be eligible for a discretionary bonus based on company and individual performance.

Benefits

• Competitive compensation
• Annual bonus eligibility
• A generous retirement plan
• Hybrid work schedule
• Health and wellness benefits, including online therapy
• Paid time off for vacation, illness, medical appointments, and volunteering days
• Family care resources, including fertility and adoption benefits