Onboarding Associate I

About the Role

The Onboarding Associate will own the caregiver orientation and onboarding process from the time a caregiver is hired until they are fully cleared and ready to work. During non-orientation time, they provide front-office and administrative support.

Key Responsibilities

• Greet every scheduled caregiver warmly and professionally at the front of the office.
• Confirm completion of pre-arrival items (AxisCare application, Paylocity onboarding, 360Learning training) and assist candidates with outstanding items.
• Conduct in-person interviews and administer drug tests.
• Complete the onboarding process, including drug screening, background checks, running exclusions, and app training.
• Complete and verify onboarding paperwork, digital forms, and required signatures.
• Review required compliance items and identify any missing components.
• Deliver a robust orientation presentation and training that engages new caregivers.
• Ensure caregivers understand company policies, procedures, expectations, and scheduling processes.
• Assess each candidate in person for professionalism, reliability, and fitness for the role, flagging concerns to the recruiting team.
• Introduce new caregivers to the on-site Care Management team.
• Track each caregiver's onboarding status from hire through clearance.
• Build each caregiver's initial schedule in coordination with Care Managers, matching shifts to their availability and preferences.
• Follow up with caregivers who have incomplete onboarding requirements to ensure they are ready to be scheduled promptly.
• Follow up with new caregivers during their first week, then transition them to their Care Manager for ongoing support.
• Answer incoming office calls and route them appropriately.
• Assist with caregiver recruiting calls, scheduling interviews/orientations, and orientation class scheduling.
• Assist with caregiver staffing, walk-ins, and telephonic visits.
• Make reminder calls/texts to upcoming orientation attendees.
• Help maintain office organization and onboarding materials.
• Perform other office administration duties as assigned.

Requirements & Tech Stack

• High school diploma or equivalent
• Comfortable using web-based software (scheduling, HR, and training platforms).

Qualifications

• Warm, people-first personality — you make others feel comfortable and valued.
• Strong organizational skills and attention to detail.
• Sound judgment and professionalism when assessing candidates.
• Reliable, punctual, and consistent in-office presence.
• Prior experience in caregiving, healthcare, HR, hospitality, or customer service is a plus.