Technical Support Engineer
Verkada
About the Role
Verkada is seeking Technical Support Engineers to support its growing base of enterprise customers. This role is part of the Technical Support Engineering team, located in San Mateo, and supports Verkada's cloud-managed building security products. You will work independently and collaboratively to solve technical issues and advise customers on the platform. This role reports to a Technical Support Engineering Manager and is an on-site position, 5 days per week in San Mateo, CA.
Key Responsibilities
- Hands-on Troubleshooting: Address complex network, hardware, and software problems on Verkada's platform.
- Become an expert in smart system design and integration advice for customers.
- Communicate with Impact: Translate technical concepts into clear advice via phone, live chat, and email.
- Own It, End to End: Manage customer issues from initial report to resolution.
- Team Up with Tech Leaders: Collaborate directly with Engineering and Product teams to test new hardware and identify bugs.
- Share Knowledge: Create Knowledge Base content for user assistance.
Requirements & Tech Stack
- Bachelor's or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university.
- Coursework focus on computer networking, Linux, electronics, and computer systems.
- Python or other coding languages is a plus.
- Ability to communicate complex technical matters both orally and in writing.
- Proven problem-solving skills with a keen eye for detail.
- Ability to thrive in a team environment.
- Industry certifications (like CCNP, CCNA, or Network+) are a bonus, but not required.
Additional Information
- Employment visas are sponsored and transferred for this role.
- Estimated Hourly Pay Range: $46—$50 USD.