Customer Success Engineer (New Grad)

About the Role

We’re looking for a technically curious, customer-focused recent graduate to join Cockatoo as a Customer Success Engineer. You’ll help customers get started, solve technical problems, and get more value from our software. This role combines technical troubleshooting, customer communication, and product thinking.

Key Responsibilities

• Guide customers through onboarding and help them use Cockatoo effectively for their specific needs.
• Investigate technical issues, reproduce bugs, and document clear steps and supporting details. Work with engineers to identify solutions and resolve problems efficiently.
• Coordinate with our customer support team on escalations and keep customers informed through resolution.
• Proactively connect with customers to understand their workflows, identify obstacles, and improve adoption.
• Test product workflows and new features from the customer’s perspective, identifying bugs and usability issues before they generate more support requests.
• Turn recurring questions and feedback into product recommendations, onboarding improvements, and helpful documentation.
• Identify customers at risk of leaving and help address the underlying problems.
• Recognize opportunities for broader product use and help business customers find solutions that fit their needs.

Requirements & Tech Stack

• Availability to work on-site in Chandler, Arizona.
• Strong technical curiosity and a systematic approach to solving problems.
• An understanding of web applications and the ability to learn unfamiliar software quickly.
• Clear written and verbal communication with both technical and non-technical customers.
• Patience, empathy, and genuine interest in helping people solve problems.
• Strong organization and follow-through. You take ownership rather than simply passing a problem along.
• Comfort working in a small team where responsibilities evolve and your input matters.

Qualifications

• A degree in computer science, software engineering, information systems, informatics or a related field, or equivalent practical experience. New graduates are encouraged to apply.

Helpful, But Not Required:

• Basic coding or development skills in Python or TypeScript.
• Familiarity with databases and basic queries.
• Familiarity with browser developer tools, APIs, or logs.
• Experience in customer support, tutoring, technical projects, or internships.
• Interest in AI products, SaaS, and how software businesses grow.