Business Process Quality Analyst I

About the Role

This position manages Detroit Powertrain parts within the Aftermarket system Paragon. The role ensures all service items are available for customers and their documentation is maintained for easy and straightforward access to order necessary parts for truck repairs. The Detroit Parts Optimization team collaborates with Production and Aftermarket teams to support internal and external customers.

Key Responsibilities

• Import, analyze, and configure parts data to ensure proper technical documentation is uploaded and maintained for the Aftermarket across the introduction and obsoletion of Detroit Powertrain materials.
• Identify the need for Aftermarket parts by interpreting Engineering data and material changes in the Production plant.
• Envision, plan, develop, and publish reports to track data inconsistencies for necessary updates.
• Create presentations with cross-functional departments on larger projects for executive leadership.
• Work with cross-functional teams in the Aftermarket, production, and IT to develop or enhance processes to improve accuracy and efficiency.
• Provide technical assistance to all customer-facing departments.

Requirements & Tech Stack

• Proficiency with Microsoft Office applications, specifically Excel and PowerPoint.
• Demonstrated analytical skills and critical thinking.
• Passion for improving processes and being a self-starter.
• Demonstrated communication skills to collaborate with multiple affiliated departments.
• Ability to handle and prioritize multiple, short turn around, critical projects.

Qualifications

• A Bachelor’s degree OR an Associate’s degree with 1 year of related experience OR 4 years of industry related experience is required.

Exceptional Candidates Might Have

• Experience with SQL queries, database management, and data analytics.
• Understanding of Aftermarket systems (Paragon, SKUgle, Excelerator).
• Understanding of Engineering and Production infrastructure (PTSI, TB.viewer, ZGDOK).
• Knowledge of mechanical components and systems of diesel engines.
• Experience developing or contributing to metrics and presentations for leadership audiences.

Location & Schedule

• Location: Detroit, MI US.
• Schedule Type: Hybrid (4 days per week in-office / 1 day remote).

Salary & Benefits

• Salary Range: $58,000 - $75,000 USD (Pay offered dependent on knowledge, skills, and experience).
• Benefits include:
• Annual bonus program.
• 401k company contribution with company match up to 6%, as well as non-elective company contribution of 3-7% depending on age.
• Starting at 4 weeks paid vacation.
• 13+ calendar holidays.
• 8 weeks paid parental leave.
• Employee assistance program.
• Comprehensive healthcare plans and wellness programs.
• Onsite fitness.
• Tuition assistance.
• Volunteer paid time off.
• Short-term and long-term disability plans.