Communications and IT Assistant

About the Role

The Communications and IT Assistant coordinates and publishes parish communications across print and digital platforms, prepares and maintains the weekly parish bulletin, and manages and updates parish social media. The role also assists with routine computer, software, printer, copier, and other office technology needs, communicates with the parish's IT provider, and provides backup administrative support to the parish reception.

Key Responsibilities

• Maintain and edit the weekly parish bulletin.
• Coordinate and maintain parish communications using social media and other digital platforms.
• Manage and regularly update parish social media platforms, including Facebook and Instagram, with engaging, timely, and faith-filled content.
• Work with parish ministries to create flyers, signage, and media for timely updates of activities and upcoming events.
• Assist in providing communication between the parish, ministries, and staff.
• Ensure all communications reflect Catholic teaching, the parish mission, and diocesan branding standards and policies.
• Plan, schedule, and moderate parish social media content; create photo stories and event recaps.
• Assist with parish website updates, electronic communications, and digital display content.
• Learn and assist with the parish's software, communication platforms, and digital display systems, including ParishSOFT, OSV, myParish App, Evangelus, and eCatholic website.
• Assist with routine computer, software, printer, copier, and other office technology needs.
• Communicate with the parish's IT provider.
• Manage multiple projects and responsibilities in a fast-paced working environment.
• Provide back-up assistance to other staff as needed.
• Provide administrative backup support, including answering phones, greeting and welcoming parishioners and guests, directing inquiries, taking messages, and forwarding messages.
• Greet and welcome parishioners and guests to the parish campus in a professional and pastoral manner.
• Answer questions, direct inquiries, and notify staff members of visitor arrivals.
• Answer calls in a professional and courteous manner, take messages, and route calls accordingly.
• Monitor the designated parish email account and website inquiries, respond to routine questions, and forward messages to the corresponding staff member.

Requirements & Tech Stack

• Proficiency with design tools (Canva, Adobe Suite, etc.).
• Experience managing social media and websites.
• Proficiency with desktop publishing and media editing software.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to upload, organize, and maintain files across various software applications.
• Experience with databases, specialized software, and digital communication platforms is beneficial.
• Must be familiar with the Church and have knowledge of and commitment to Gospel values, Catholic moral and social teachings, and a sound working knowledge of Church hierarchy and structure.
• Excellent written and verbal communication skills, including proofreading, editing, and preparing clear and effective communications.
• Organized and detail-oriented.
• Patient, courteous, tactful, responsible, and able to deliver information clearly.
• Ability to project oneself in a positive, professional, sincere, and friendly manner with respect for the rights of others.
• Flexible, innovative, and able to exercise independence in a fast-paced, time-critical environment.
• Ability to maintain confidential information and exercise good judgment.
• Ability to work in a team environment.
• Ability to respect and value the cultural richness that makes up the Church and society and strive to celebrate commonalities and differences among various groups.
• Must maintain a valid driver's license.
• Must successfully complete a criminal background check and the Protecting God's Children workshop.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, vendors, employees, and the public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• Must regularly lift and/or move up to 20 pounds.
• Specific vision abilities required include close vision, distance vision, and ability to adjust focus.
• Flexibility to work evenings and weekends, when necessary.
• Ability to travel and drive one's own vehicle to various diocesan locations.

Qualifications

• Bachelor's degree in communications, information technology, computer science, or a related field preferred, OR four years of professional experience in a related field.
• Bilingual (English/Spanish) preferred; ability to create bilingual communications is a significant plus.