Junior Endpoint Systems Administrator with Security Clearance

About the Role

JCS Solutions is seeking a Junior Endpoint Systems Administrator to support endpoint management and enterprise IT operations for the NICHD program in Bethesda, Maryland. This role focuses on ensuring the reliability, security, and performance of Windows endpoints and related enterprise services.

Location: Bethesda, MD

Clearance: Ability to obtain or hold an HHS Public Trust Tier II

Key Responsibilities

• Configure, image, maintain, upgrade, and troubleshoot Windows endpoints, approved applications, peripherals, and related enterprise services.
• Support software distribution, patching, configuration baselines, and endpoint security compliance using SCCM, JAMF Pro, BigFix, or assigned management tools.
• Assist with Active Directory administration, Group Policy support, Windows Server environments, VMware platforms, PowerShell scripting, permissions management, and endpoint administration tasks.
• Diagnose and resolve hardware, software, printing, connectivity, access, and configuration issues.
• Document incidents, service requests, troubleshooting activities, and resolutions within the ticketing system.
• Escalate complex technical issues appropriately while maintaining ownership of assigned work.
• Maintain detailed configuration records, standard operating procedures (SOPs), knowledge base articles, and technical documentation.
• Communicate effectively with end users throughout the service and support lifecycle.
• Support organizational security, change management, and compliance requirements.

Requirements & Tech Stack

• Hands-on experience configuring, supporting, and troubleshooting Windows endpoints, applications, operating system images, and peripherals.
• Working knowledge of endpoint and configuration management practices, including software deployment, patching, upgrades, asset records, and security compliance.
• Familiarity with Active Directory, Group Policy, PowerShell, SCCM, JAMF Pro, VMware, and Windows Server.
• Ability to follow established SOPs, security procedures, change controls, ticketing processes, and customer service expectations.
• Ability to obtain or maintain an HHS Public Trust Tier II clearance or eligibility for sponsorship.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field; or seven (7) years of applicable experience in lieu of a degree.
• Experience with ServiceNow or similar IT service management and ticketing platforms.
• Experience with remote support tools, Windows imaging technologies, and vulnerability remediation activities.
• Microsoft, CompTIA, ITIL, HDI, or endpoint management certifications.
• Strong customer service, troubleshooting, communication, documentation, and knowledge-sharing skills.
• Demonstrated ability to work effectively in a collaborative IT support environment.