Computer Support Specialist
CareerHelix
Houston, TX0–2 yrs54m agovia LinkedIn
Employment Type: Full-Time, Permanent
Work Arrangement: Onsite
Salary: $44,000-$54,000/year
Job Summary
Provide technical assistance and troubleshooting for computer systems and software. Resolve technical issues, support equipment setup, and ensure reliable access to necessary tools.
Key Responsibilities
- Provide technical support for computer hardware and software issues.
- Set up and configure new computer equipment.
- Troubleshoot connectivity and performance problems.
- Assist with software installations and updates.
- Maintain accurate records of support tickets and resolutions.
- Support basic network troubleshooting.
- Escalate unresolved issues to senior technical staff.
- Provide basic user training on systems and software.
Requirements & Qualifications
- Associate's degree in IT or related field, or equivalent experience/certification.
- 0-2 years of experience in computer or technical support.
- Working knowledge of common operating systems and software.
- Strong troubleshooting and customer service skills.
- Ability to explain technical concepts clearly to non-technical users.
- Relevant certifications (e.g., CompTIA A+) are a plus.
Benefits
- Health, dental, and vision insurance.
- 401(k) plan.
- Paid time off and holidays.
- On-the-job training and certification support.
- Career growth path in IT support.