Patient Flow Assistant

About the Role

The Patient Flow Assistant supports patient care in cancer clinics and the infusion center for patients eighteen years of age or older with suspected or confirmed malignancies or hematologic disorders. This role functions in a combination capacity, encompassing direct and indirect patient care duties within the unlicensed assistive personnel scope of practice, including patient care assistance, secretarial, and scheduling tasks.

Key Responsibilities

• Perform designated direct and indirect age-specific and developmentally appropriate patient care under the supervision of a Medical Doctor (MD), Nurse Practitioner (NP), Registered Nurse (RN), or Licensed Vocational Nurse (LVN).
• Provide emotional comfort and care through verbal and nonverbal communication.
• Interact courteously, compassionately, and tactfully with patients and families.
• Utilize interpersonal skills to enhance customer service, supporting safe patient care and professionalism.
• Contribute to a work environment of caring and cooperation within a culturally diverse workforce and patient population.
• Demonstrate flexibility and willingness to float to other areas as assigned.
• Perform other duties as needed.

Requirements & Tech Stack

• High School Diploma or General Education Development (GED) certificate.
• Proof of completion of an approved Certified Nursing Assistant (CNA) or Medical Assistant (MA) program, or completion of a nursing fundamentals course from a school of nursing.
• Knowledge of unlicensed assistant personnel scope of practice for healthcare.
• Competencies in fundamentals of patient care and safety.
• Ability to read, write legibly, and speak English (and Spanish preferred) with professional quality.
• Proficiency with computer, printer, and software programs such as Microsoft Office, Outlook, electronic event reporting program, and organization's electronic medical record.
• Ability to operate and troubleshoot equipment used for the position.
• Skill in performing basic patient care activities using proper body mechanics and safety precautions.
• Ability to comprehend and follow through with instructions.
• Capacity to relate and communicate positively, effectively, and professionally with others.
• Assertiveness and consistency in following and enforcing policies.
• Ability to work calmly and respond courteously under pressure.
• Collaboration and acceptance of direction.
• Critical thinking and good judgment.
• Problem-solving abilities, including collaboration with licensed care providers as necessary.
• Ability to perform duties with supervision.
• Basic math functions.
• Skill in managing multiple patient assignments effectively.
• Organizational and prioritization skills for workload.
• Ability to recall information with accuracy.
• Close attention to detail.
• Ability to distinguish colors as necessary for the position.
• Sufficient hearing for general conversation in person and on the telephone.
• Ability to identify and distinguish various sounds associated with the work environment and patient care.
• Ability to discern temperature variances through touch.
• Adequate vision to read computer screens, medical records, and written documents.
• Professional behavior at all times.

Qualifications

• Minimum of six months experience as a MA or CNA in a clinic or acute care setting preferred.
• Minimum of six months experience as a unit or medical secretary preferred.
• Basic Life Support (BLS) certification issued by the American Heart Association required.