Cashier

About the Role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Key Responsibilities

• Be visible and actively greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the Point of Sale (POS) system.
• Handle various tenders including Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons, and checkout procedures according to company policy.
• Understand and adhere to company limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify the appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state, and federal laws, and company guidelines.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Requirements & Tech Stack

• Point of Sale (POS) system
• Cash handling
• Check handling
• Credit/Debit card processing
• SNAP EBT
• Offline SNAP EBT
• WIC
• Rain checks
• Loyalty offers
• Coupons
• Restricted sale items (Alcohol, Tobacco, DVDs)
• Postage stamps
• Gift cards
• Food safety regulations
• Safety procedures
• Preventive maintenance

Qualifications

• Customer service experience
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Ability to perform essential functions with or without reasonable accommodation.

Desired Previous Job Experience

• Customer service experience
• Prior experience as a Bagger or Courtesy Clerk