Store Operations Associate
CubeSmart
Laurel, MD0–2 yrs1h agovia LinkedIn
About the Role
At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count”.
Key Responsibilities
Customer Service
- Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
- Interact face-to-face with customers, providing excellent service and building rapport.
- Meet monthly sales goals and metrics.
- Walk the property to perform daily operational tasks, including lock checks and showing units to customers.
- Work both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
Property Maintenance
- Perform daily walks of the property.
- Clean units and store grounds.
- Open and close storage doors (up to 50 lbs.).
- Maintain facility, including mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
- Keep a clean and safe storage facility to ensure conditions meet company guidelines (e.g., clean restrooms, neat landscaping and parking areas, clean and tidy storage doors, and neat decluttered office space).
Qualifications
Job Requirements
- A positive and outgoing personality with a passion for helping people.
- Experience in delivering high-quality customer service to a diverse customer market.
- A self-driven mindset with strong operational focus.
- Basic computer skills including MS Office products.
- Ability to work Saturdays.
- Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
- While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.
- Must be authorized to work in the U.S. without the need for current or future sponsorship.
- Some locations may require Sunday hours.