Entry Level Customer Service Representative

About the Role

Nova 401(k) Associates is looking to fill a full-time remote customer service representative (Participant Specialist) position. In this position, you will field phone calls and emails related to retirement plan withdrawal and loan transactions. Paid training will be provided.

Key Responsibilities

• Responsible for answering the Nova participant services line phone calls and emails
• Work directly with participants and clients to help initiate requests through the recordkeeper sites and answer questions related to pending requests
• Establish solid working relationships with all vendors and plan sponsors to ensure open and accurate communication
• Provide data entry assistance for Distribution Department
• Pursue and attain NIPA's Distribution Administrator and Loan Administrator Certificates
• Perform other related duties as required

Requirements & Tech Stack

• Must work from USA and be authorized to work for any US employer
• Computer equipment will be supplied.

Qualifications

• Bachelor's degree required
• Bilingual speaking is a plus
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Superior organizational and coordination skills
• Flexibility, adaptability, and ability to multi-task
• Coachable and committed to professional development
• Experience in a customer service or call center setting a plus but not required
• Candidates will also be required to successfully complete the NIPA Distribution Administrator and Loan Administrator Certificates.

Compensation and Benefits

• Base Hourly Pay: $21-$25 per hour

Work Location/Hours

• Work from Home
• 40 hour work week, 8 hours per day, Monday-Friday