Systems Monitoring Analyst I (Entry-Level)

About the Role

Responsible for contributing to the operation and maintenance of an enterprise portal serving 1M users. Work closely with Information Architects, Senior Developers, and Product Owners to address user needs, and with Creative Technologists to produce effective and functional solutions while maintaining design integrity across all project phases.

Key Responsibilities

• Continuously monitor eCRM, Salesforce, MNP, and MN3P systems to ensure optimal performance and uptime.
• Identify, document, and respond to system alerts and anomalies promptly to minimize downtime and service disruptions.
• Assist in diagnosing and resolving basic application and system issues, escalating complex problems to senior team members as necessary.
• Create and manage JIRA tickets to document identified issues, track their resolution, and ensure timely follow-up.
• Communicate authorized and unauthorized service interruptions to relevant stakeholders, ensuring clear and timely dissemination of information.
• Generate and maintain logs and reports detailing system performance, incidents, and resolutions.
• Work closely with cross-functional teams to support system maintenance, updates, and deployments.
• Adhere to organizational security policies and procedures, ensuring all activities comply with T3 security clearance requirements.
• Contribute to the formulation and maintenance of an enterprise-wide baseline of Red Hat Enterprise Linux (RHEL) operating systems.
• Support deployments using container technologies such as Docker, OpenShift, and AWS ECR.
• Support security activities using relevant tools, systems, and applications in support of Risk Management Framework to include: SPLUNK, APP DYNAMICS, NESSUS, ACAS, DISA STIGs, SCAP, Audit Reduction, and HBSS.
• Generate or provide input for new or existing documentation.
• Maintain regular and punctual attendance.
• Perform other duties as assigned.

Requirements & Tech Stack

• Bachelor's Degree in a related technical discipline is preferred; equivalent work experience will be considered.
• Must have active CompTIA Security+ certification or be able to obtain and maintain it within two (2) months of employment.
• Must complete Salesforce Platform App Builder training and Trailhead training within two (2) months of employment.
• Exposure to source and artifact control, and configuration management.
• Relevant knowledge of current and emerging data center and infrastructure technologies.
• Proficient in determining the appropriate strategy for recoverability and continuity of business operations.
• Willingness to work weekends, night shifts, and in a 24/7 operational environment, including holidays, as required.
• Must be able to read, write, and speak fluent English.
• Must be able to obtain and maintain a DoD security clearance (U.S. citizenship generally required) and successfully pass a Tier 5 (T5) background investigation.
• Must obtain and maintain any necessary security access and/or background checks.
• Familiar with RDS databases (Oracle, SQL, and/or Postgres).

Desired Qualifications & Skills

• Strong computer skills including business solution software.
• Analytical and able to problem-solve for technical issues.
• Able to work in a team environment and independently with little or no supervision.
• Exceedingly well-organized and flexible.
• Excellent communication and interpersonal skills.
• Strong organizational skills and detail-oriented.
• Demonstrated ability to perform diverse duties while operating under time constraints.
• Demonstrated accuracy and thoroughness; monitors own work to ensure quality.
• Good understanding of and experience in Agile methodologies.
• Understanding of infrastructure hosting technologies - cloud, storage, network, operating systems.
• Salesforce CRM exposure is a plus.
• AWS Certification is a plus.

Compensation & Benefits

• Pay: $58,288-$75,000 annually.
• Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Vacation & Paid Personal Time, 11 Paid Federal Holidays, and Leave of Absence.