Customer Experience Advisor
El Car Wash
Loxahatchee Groves, FLFresher1h agovia LinkedIn
About the Role
At El Car Wash, we create standout experiences that keep customers coming back. As a Customer Experience Advisor, you are the face of El. You combine genuine service energy with real sales drive, converting every interaction into membership growth and every visit into lasting loyalty.
Key Responsibilities
- Set the tone by welcoming every customer with confidence, energy, and a genuine smile.
- Drive membership growth by educating customers on the Unlimited Membership program and confidently converting interest into loyalty.
- Turn service into sales by reading the customer, adjusting your approach, and closing without being pushy.
- Handle concerns quickly and professionally, making it right when things go sideways.
- Maintain a clean, safe, and welcoming environment.
- Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.
Requirements & Tech Stack
- Reliable attendance and professional image.
- Charismatic, high-energy presence.
- Proven ability to build rapport quickly and influence without being pushy.
- Goal-oriented and results-driven.
- Strong empathy paired with sales drive.
- Confident handling complaints and concerns on the spot.
- Comfortable with POS systems and site technology.
- Available for evenings, weekends, and holidays.
- Comfortable working outdoors in all conditions.
- Prior sales, retail, or hospitality experience is a plus.
- Bilingual (English/Spanish) is a strong plus in South Florida markets.
Qualifications
- Customer-Centric Approach: Demonstrates positive customer interactions, listens actively, and follows service standards.
- Drives Results: Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance.
- Problem-Solving: Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.
- Team Collaboration: Works well with teammates, communicates openly, and contributes to a supportive team environment.
- Job Knowledge & Technical Proficiency: Understands job responsibilities, products, and tools needed to perform work accurately.
- Safety & Compliance: Follows safety procedures, uses equipment correctly, and speaks up about hazards.