Customer Service Representative

Key Responsibilities

• Handle customer calls, chats, or emails professionally.
• Assist customers with order status, delivery issues, cancellations, and returns.
• Resolve concerns related to refunds, replacements, and payments.
• Help customers with account-related queries.
• Understand the customer's problem and provide the most appropriate solution.
• Coordinate with internal teams when an issue requires further assistance.
• Follow Amazon's processes, policies, and quality guidelines.
• Maintain accurate information while handling every customer interaction.
• Meet daily targets related to customer satisfaction, quality, productivity, and response time.
• Handle difficult or unhappy customers calmly and professionally.

What We’re Looking For

• Good spoken English and communication skills.
• Good listening and comprehension skills.
• Ability to understand a customer's problem quickly.
• Patience and a customer-first attitude.
• Basic computer knowledge.
• Ability to multitask and navigate multiple systems.
• Comfortable working in rotational shifts, including weekends.
• Freshers can apply.