Customer Support
BCforward
Bengaluru, Karnataka, India0–3 yrs3d agovia LinkedIn
Customer Support Associate
Role Overview
We are looking for a Tier 2 Customer Support Associate responsible for providing high-quality customer support through inbound calls, emails, and chats, ensuring timely issue resolution and excellent customer satisfaction.
Key Responsibilities
- Provide high-quality customer support through inbound calls, emails, and chats.
- Ensure timely issue resolution.
- Achieve excellent customer satisfaction.
Requirements & Tech Stack
- 0–3 years of relevant experience in Customer Support, International Voice, Helpdesk, Recruitment Support, or similar roles.
- Excellent verbal and written English communication.
- Comfortable handling customer interactions through voice, email, and chat.
- Good technical aptitude and ability to learn new tools quickly.
- Experience with ticketing systems; ServiceNow is preferred.
- Basic knowledge of ERP systems, MS Office, and internet-based applications.
- Strong customer-handling and problem-solving skills.
- Ability to work under pressure and meet SLA/productivity targets.
- Comfortable working in US shifts and rotational work weeks (Mon–Fri / Tue–Sat / Wed–Sun).
Qualifications
- Customer-focused and results-driven.
- Positive attitude and quick learner.
- Strong attention to detail.
- Good team player.
- Flexible to work according to business requirements.
- Punctual and disciplined.
- High level of integrity.