Customer support
Bhanzu
Bengaluru, Karnataka, IndiaFresher52m agovia LinkedIn
About the Role
The Customer Support Intern (3 months) will work full time on-site in Bengaluru, providing responsive and empathetic support to learners, parents, and partners.
Key Responsibilities
- Handling incoming queries across channels (email, chat, phone).
- Resolving basic technical issues.
- Ensuring a smooth user experience with Bhanzu’s learning platforms.
- Documenting cases.
- Escalating complex concerns to relevant teams.
- Following up to drive customer satisfaction.
- Collecting feedback.
- Identifying recurring issues.
- Sharing insights to help improve processes and products.
- Collaborating closely with operations, product, and academic teams.
Requirements & Tech Stack
- Comfort working on-site in Bengaluru.
- Ability to manage multiple queries simultaneously and prioritize effectively.
- Proficiency in English (spoken and written).
- Proficiency in additional regional languages is an advantage.
Qualifications
- Strong customer-facing abilities, including Customer Support and a focus on Customer Satisfaction.
- Excellent Interpersonal Skills to communicate clearly, listen actively, and build trust with diverse stakeholders.
- Ability to provide basic Technical Support for platform-related issues and guide users through simple troubleshooting steps.
- Analytical Skills to interpret customer feedback, recognize patterns in queries, and suggest improvements.
- Interest in education technology or math learning.
- Prior internship or part-time experience in customer service is a plus.
- Current student or recent graduate in any discipline with a willingness to learn, adapt, and work in a dynamic startup environment.