STUDENT CAREER COUNSELLOR / EDUCATION COUNSELLOR

About the Role

ISCAP Services Pvt. Ltd. is seeking enthusiastic, responsible, and communication-focused Student Career Counsellors / Education Counsellors to connect with students, understand their aspirations, guide them towards suitable learning opportunities, and support them throughout their enrolment journey. This opportunity is suitable for graduates, freshers, and experienced candidates.

JOB DETAILS

• Company: ISCAP Services Pvt. Ltd.
• Role: Student Career Counsellor / Education Counsellor
• Department: Student Engagement & Career Development
• Education: Any bachelor's degree; counselling, education, psychology, BBA, and communication backgrounds are preferred.
• Experience: Freshers and experienced candidates
• Work Mode: Remote / Work From Home
• Location: India – Remote
• Employment Type: Internship / Employment, depending on the specific opening

ROLE OBJECTIVE

Understand student enquiries, provide accurate information about ISCAP's courses and internship programs, guide prospective learners, answer questions, conduct follow-ups, and support the enrolment process. Help students understand options in skill development, practical projects, internships, career preparation, and further education, guiding them towards suitable opportunities.

KEY RESPONSIBILITIES

• Student Enquiries & Counselling
• Respond to student enquiries through telephone, WhatsApp, email, and approved online channels.
• Understand students' educational backgrounds, career interests, goals, and learning needs.
• Explain relevant ISCAP programs, internships, learning tracks, and career-development services.
• Help students understand program details, eligibility, duration, delivery mode, and applicable fees.
• Refer complex or specialised questions to the appropriate team.
• Career Guidance
• Conduct structured discussions about student interests, skills, education, and career aspirations.
• Explain relevant career pathways and skill-development options.
• Help students identify areas where additional training or practical exposure may be useful.
• Share appropriate educational resources and career-preparation guidance.
• Avoid promising guaranteed jobs, salaries, admissions, or placements.
• Admissions & Enrolment Support
• Guide prospective learners through the enquiry and application process.
• Explain registration steps and communicate verified program information.
• Follow up with interested students professionally.
• Maintain enquiry status and support interested students through their decision-making process.
• Coordinate with the admissions or operations team when necessary.
• Student Follow-Ups & Relationship Management
• Maintain regular, appropriate communication with prospective and enrolled learners.
• Answer common questions and address concerns accurately.
• Record student interactions and follow-up dates.
• Respect communication preferences and requests to stop promotional contact.
• Help ensure a positive student experience.
• Reporting & Coordination
• Maintain daily enquiry and follow-up records.
• Track calls, meaningful conversations, counselling sessions, applications, and enrolments.
• Prepare regular activity reports.
• Coordinate with marketing, sales, academic, and internship teams.
• Maintain confidentiality of student information.

ELIGIBILITY CRITERIA

• Bachelor's degree in any discipline.
• Freshers are welcome to apply.
• Strong verbal and written communication skills.
• Interest in education, career guidance, and student development.
• Patient, empathetic, and professional approach.
• Basic computer, spreadsheet, email, and WhatsApp skills.
• Good listening and problem-solving abilities.
• Comfortable speaking with students and their parents where appropriate.
• Ability to maintain records and complete follow-ups consistently.
• Laptop/computer and stable internet connection for remote work.
• Experience in education counselling, admissions, customer support, student engagement, or inside sales is an advantage.

PERFORMANCE EXPECTATIONS

Performance may be evaluated based on:

• Enquiries handled and response time.
• Quality of counselling conversations.
• Accuracy of program information.
• Follow-up completion.
• Student satisfaction and feedback.
• Enquiry-to-application and application-to-enrolment progress.
• Reporting accuracy and professional conduct.
• Targets will depend on the assigned role and enquiry volume.
• Counsellors must prioritise accurate guidance and suitable recommendations over misleading sales promises.

WHAT YOU WILL LEARN

Gain practical experience in student counselling, education guidance, admissions coordination, communication, enquiry management, customer relationship management, and career-development services. High-performing candidates may be considered for additional responsibilities or future paid opportunities.

HOW TO APPLY

• WhatsApp: +91 84650 20524
• Email: hrsupport@iscap.in
• Website: https://iscap.in

Send your CV and screening responses using the provided format. Incomplete applications may not be shortlisted. Freshers will be evaluated on communication, empathy, judgement, numerical reasoning, and willingness to learn.