Dental Office Assistant
Heartland Dental
Belleville, MIFresher54m agovia LinkedIn
About the Role
The Lakes Dental Care is looking for a Dental Office Assistant to join their team. This role supports the front office in a fast-paced, patient-centric environment that encourages learning and team cohesion.
Work Schedule
- Monday-Thursday 7:45 AM - 5:00 PM
- Friday and week hours vary based on office needs
Key Responsibilities
- Greet and welcome patients to create a positive first impression.
- Manage front office duties, including answering phones, checking mail and email, and communicating with patients and insurance companies.
- Utilize Dentrix for patient scheduling and records.
- Schedule and confirm appointments for multiple providers.
- File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
- Post insurance and patient payments and process accounts receivables.
- Review treatment plan fees and payment options with patients.
- Partner with providers and the team to implement Heartland Dental systems.
Requirements & Tech Stack
- Experience working in a fast-paced and customer-centric environment.
- Excellent communication and organizational skills.
- Proficiency with Dentrix or other dental software is preferred.
- Understanding of HIPAA and data safeguarding.
Qualifications
Minimum Qualifications:
- Experience working in a fast-paced and customer-centric environment.
- Excellent communication and organizational skills.
- Ability to protect PHI and maintain data safeguards.
Preferred Experience:
- 1+ years of experience in a dental or medical setting.
- 1+ years of experience with insurance billing and accounts receivable.
- Dentrix or other dental software experience.
Physical Requirements
- Ability to perform essential duties satisfactorily with or without reasonable accommodation.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Availability to attend virtual or in-person training sessions.
- Tuberculosis (TB) test required for all new hires in dental office positions (prior to employment, not applicable in FL & TN).