Customer Service Executive
Ainsley Joseph Herft
Hybrid - Hyderabad, Bengaluru0–2 yrs54m agovia Naukri
About the Role
We are looking for customer-oriented and enthusiastic candidates for the position of Airport Customer Support Executive. The selected candidates will assist passengers with airport-related queries, provide guidance, support check-in and boarding procedures where authorized, and ensure a smooth and pleasant passenger experience.
Key Responsibilities
- Assist passengers with airport-related information and queries.
- Guide passengers to check-in counters, boarding gates, baggage claim areas, and other airport facilities.
- Provide information regarding flight schedules, delays, cancellations, and boarding announcements using approved information sources.
- Support passengers during check-in and boarding procedures, depending on the assigned role.
- Assist senior citizens, passengers with disabilities, and passengers requiring special assistance.
- Help passengers with basic baggage-related queries and direct them to the appropriate departments.
- Handle customer complaints politely and escalate complex issues to the concerned supervisor.
- Maintain professional behaviour and follow airport security and safety regulations.
- Coordinate with airline staff, airport ground-handling teams, and other departments.
- Ensure excellent customer service and passenger satisfaction.
Qualifications
- Education: Minimum 12th Pass; graduates preferred.
- Age Limit: 18-30.
- Experience: Freshers and experienced candidates may apply.
- Communication Skills: Basic to good English communication; knowledge of Hindi and/or the local language is an advantage.
- Computer Skills: Basic computer knowledge preferred.
- Personality: Good communication, a positive attitude, and a professional appearance.
- Other Requirements: Willingness to work in rotational shifts, including nights, weekends, and holidays.
Required Skills
- Excellent customer service and interpersonal skills.
- Good verbal communication.
- Patience and problem-solving ability.
- Ability to work in a team.
- Professional attitude and grooming.
- Ability to work under pressure in a busy airport environment.