Customer & Operations Executive

Location: Kozhikode, Kerala

Position: Full-time

Salary Range: Rs. 15,000 - 17,000 (Basic plus incentives and bonuses)

Key Responsibilities

• Handle incoming calls, WhatsApp messages & customer enquiries
• Understand customer requirements and provide the right information
• Follow up with leads and handle outbound sales calls
• Coordinate orders, production and deliveries
• Maintain customer and order records
• Coordinate with the design and production teams
• Assist with day-to-day business operations
• Follow up on pending enquiries, orders and payments
• Help improve internal processes as the business grows

Requirements & Tech Stack

• Good communication skills in English & Malayalam
• Confident and comfortable speaking with customers
• Organized, responsible and good at follow-ups
• Basic computer and office software skills

Qualifications

• Sales/customer service experience is a plus
• Prior experience in operations, customer support, sales or administration is preferred
• Proactive, dependable and willing to take ownership