Agent Deployment Operations
Runbook
San Francisco, CAFresher59m agovia LinkedIn
About the Role
Runbook is building AI agents to automate operational workflows for the physical economy. This is a customer-facing generalist role on the post-sales Deployments team. You will be responsible for training agents with real-world operational workflows using Runbook's internal product stack, ensuring the AI product works reliably within customer businesses.
Key Responsibilities
- Understand and document complex customer workflows involving emails, spreadsheets, documents, and legacy software.
- Engineer reliable AI agents to automate these workflows.
- Build rapport with customers, understand their business, and design how AI agents fit into their daily operations, acting as a strategic partner.
- Define and achieve performance benchmarks for AI agents, driving them to autonomous execution through prompt engineering, process adjustments, or engineering collaboration.
- Manage deployments end-to-end, from pilot to production, and contribute to long-term product iterations based on deployment learnings.
Requirements & Tech Stack
- AI tooling
- Prompt engineering
- SKILL.md (mentioned as a specific file type for agent configuration)
- Modern AI stack
Qualifications
- Sharp attention to detail and the ability to quickly master new domains.
- Exceptional English communication and interpersonal skills, with the ability to adapt communication style to different stakeholders.
- Relentless problem-solving ability, with a drive to tackle ambiguous problems and maintain high quality standards.
- High agency and a bias for action, with the ability to make decisions and take initiative.
- First-principles thinking and systems sense.
- Technical aptitude and intellectual curiosity, with a willingness to work with AI-assisted development.
Even Better
- Experience building with AI.
- Domain knowledge of operationally-intensive industries.
- Experience in a high-growth technology startup.
- Educational background in an analytical field (e.g., STEM, computer science, economics, accounting, finance).