Sales Operations

Redington Limited

About the Role

The Team Leader – Sales Operations is a full-time, on-site role based in Delhi, India. This role is responsible for overseeing day-to-day sales operations, including managing a sales support team, monitoring performance metrics, and ensuring timely execution of sales processes and documentation. The Team Leader will coordinate with sales, channel partners, and internal stakeholders to support order processing, inventory management, reporting, and customer issue resolution.

Key Responsibilities

• Oversee day-to-day sales operations.
• Manage a sales support team.
• Monitor performance metrics.
• Ensure timely execution of sales processes and documentation.
• Coordinate with sales, channel partners, and internal stakeholders to support order processing, inventory management, reporting, and customer issue resolution.
• Analyze sales data.
• Optimize workflows.
• Prepare regular dashboards.
• Implement process improvements aligned with business targets.
• Mentor team members.
• Maintain high standards of customer service.
• Support management in strategic decision-making for the region.

Requirements & Tech Stack

• Proficiency in MS Excel and reporting tools.
• Familiarity with CRM or ERP systems is an advantage.

Qualifications

• Strong Sales and Customer Service skills to support channel partners, manage inquiries, and contribute to revenue growth.
• Solid Analytical Skills to interpret sales data, track performance metrics, and identify operational improvements.
• Effective Team Management skills to lead, coach, and motivate sales operations team members.
• Clear and professional Communication skills for collaborating with internal stakeholders, partners, and customers.
• Relevant experience in sales operations, distribution, or technology solutions, preferably in a regional or multi-market environment.
• Bachelor’s degree in Business, Commerce, Management, or a related field.
• An advanced degree or certification in sales or operations is a plus.
• Ability to work in a fast-paced environment, manage multiple priorities, and maintain accuracy and compliance with company policies.