Human Resource Professional

Key Responsibilities

• Work with cross-functional teams to implement process and system improvement plans derived from employee experience goals for assigned journey maps.
• Analyze feedback data and provide suggestions to improve employee experience.
• Ensure HR processes are executed as per plan with minimal manual interventions or offline transactions.
• Track key metrics and report adherence to KPIs and effectiveness of processes.
• Identify areas for improvement in HR processes, policies, and systems based on employee feedback and inputs from Unit/DC/Geo HR functions.
• Continually review the effectiveness of existing HR.
• Assist HR teams with queries on Employee Experience (EX) frameworks, metrics, and guidelines.
• Work with IT (IS) to create feedback channels for measuring EX.
• Participate in research and benchmarking projects, including data consolidation and basic analysis.
• Collate data related to HR processes and programs by coordinating with Units, BEFs, and CoEs.
• Create effective feedback channels.
• Analyze data to generate insights for respective processes or analytics areas and help assess compliance levels.
• Ensure end-to-end documentation of HR processes, clearly outlining scope, RACI, KPIs, and metrics.
• Assist in developing content for internal and external publications.
• Participate in sessions to create awareness on EX standards and assessments across the employee lifecycle.
• Implement various feedback channels across all managed processes to gather insights on employee experience and sentiments.
• Use feedback and survey data to track and report trends vital for planning interventions.
• Work with various support functions to create awareness among employees on new initiatives aimed at enhancing employee and manager experience.
• Participate in internal and external audits.
• Track compliance for managed processes and flag any deviations.
• Implement controls and recommendations from audits.

Requirements & Tech Stack

• Human Resource Management
• Human Resources Service Line
• Human Resource Department

Qualifications

• MBA preferred