Associate Project Manager, Client Services

About the Role

Lineal is an innovative eDiscovery and legal technology services firm. The Associate Project Manager role is a starting position for individuals interested in eDiscovery, providing exposure to the entire e-discovery project lifecycle. This role is crucial for the execution and delivery of information and data to clients, requiring high service quality and efficiency standards, proactive communication, and task management to strengthen client relationships.

Key Responsibilities

• Managing user accounts on Lineal's platforms (for Tier 1 analysts).
• Receiving and preparing client data for processing.
• Performing automated processing using in-house workflows.
• Running post-processing tasks: OCR, document promotions, imaging, and analytics.
• Handling document batching and Search Term Reports (STRs).
• Managing project closures and archiving.
• Handling shipments.
• Communicating project status, issues, and expectations clearly and timely to colleagues, management, and clients.
• Working as part of a team in a follow-the-sun model.
• Ensuring all assigned tasks are delivered on time and accurately.
• Managing multiple tasks and priorities to meet Service Level Agreements (SLAs) in a fast-paced environment.
• Maintaining an understanding of various data types and eDiscovery workflows.
• Participating in continuous learning and development to stay current with industry standards and best practices.
• Understanding and demonstrating good customer service.
• Collection of data using forensically sound methodology.
• Preparation of data from clients for processing.
• Conducting advanced data processing and culling using in-house workflows.
• Loading data received from opposing parties into legal review platforms.
• Running post-processing activities including redactions, machine translation, searching, and data exports.
• Working on and delivering advanced, custom productions, including clawback requests, at the direction of the client.

Requirements & Tech Stack

• 1+ year working in a customer service-based role.
• Professional demeanour and strong communication skills, both written and oral.
• Working knowledge of corporate office applications such as Outlook, Word, Excel, Teams.

Qualifications

• Understanding of eDiscovery tools such as Relativity and Nuix (desirable).
• Working knowledge of the eDiscovery Lifecycle (desirable).
• Project management experience (desirable).

This role is ideal for an individual with an interest in both technical tasks and project management.