Service Desk (L1 Support)

About the Role

Infosys BPM is hiring for Service Desk (L1 Support) roles.

Key Responsibilities

• Support Microsoft tools including Outlook, Windows, Teams, OneDrive.
• Provide support for Active Directory and Application Support.
• Utilize ServiceNow Ticketing Tool.
• Collaborate on network issues involving VPN, TCP/IP, and OSI models.
• Handle 24x7 rotational shifts.

Requirements & Tech Stack

• Microsoft tools: Outlook, Windows, Teams, OneDrive
• Active Directory
• Application Support
• ServiceNow Ticketing Tool
• VPN
• TCP/IP
• OSI models

Qualifications

• Any Full-time Graduate (no backlogs, must have degree certificate).
• Excellent communication skills (written & verbal English).

Walk-in Details

• Date: 17th October 2026 (Saturday)
• Time: 10:00 AM - 01:00 PM
• Venue: IIPM Infosys Phase 2, Gate No. 1, No. 40/P-41/P, Electronic City Phase II Industrial Area, Konappana, Agrahara, Bengaluru 560100
• Landmark: Sunik Industries

Registration Process

Candidate ID & SHL Test (AMCAT ID) is mandatory to attend the interview.

Candidate ID Registration

• Visit: https://career.infosys.com/joblist
• Click "Register" and provide required details.
• Your Candidate ID will be generated and shared via email.

SHL Test (AMCAT ID) Registration

This assessment is proctored and evaluates Basic analytics, English Comprehension, and writex (email writing).

• Use the following link: https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfdFU1Qjc5MmE0QzJHSDc3QkglMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE
• Click "Start New Test" and follow instructions.
• Select "Customer Service" when prompted to choose a unit.
• Note your AMCAT ID (15 digits) upon completion.

Notes

• Fill all mandatory details during registration.
• Attempt all questions in the SHL Assessment app (no negative marking).
• Use a quiet environment for the proctored assessment.
• Use a headset or headphones for clear communication.
• Assessment cleared candidates will proceed to the Ops round.
• Do not switch screens during the assessment; any malpractice will lead to disqualification.