SD L1
Unisys
Hyderabad, Telangana, IndiaFresher1h agovia LinkedIn
About the Role
- Performs routine support duties with guidance.
- Contributes to the continuous improvement of the Service Desk knowledge base.
- Delivers results in support of organizational SLAs.
- Assists with special projects as assigned.
Key Responsibilities
- Assists with first line user support by guiding users through the necessary steps to restore functionality.
- Troubleshoots hardware, software, and connectivity issues using remote access tools.
- Escalates complex issues to 2nd and 3rd level resolver teams.
- Coordinates and fulfills end-user service requests including installation of software and user administrative related requests.
- Ensures tickets are managed to closure and keeps users/clients updated on status and progress.
- Learns and complies with the Service Desk, desktop, peripheral, and related connectivity and security policies and procedures.
Requirements & Tech Stack
- Hardware
- Software
- Connectivity
- Remote access tools
Qualifications
- High School diploma or GED required.