Italian Customer Support Agent

Job Title: Italian Customer Support Agent

About the Role

• This is a full-time remote role for a Language Interpreter.
• Domain: Customer Support & Operations.
• Location: Permanent Work From Home PAN India.
• Shifts: First 3 months Night Shift (US & UK), then rotational including day shift.
• Work days: 5 days a week.
• Week offs: 2 rotational week offs.
• Salary: 8.4 LPA - 10 LPA (Can maximize up to 12 LPA if candidate has excellent skills & relevant experience).

Key Responsibilities

• Providing accurate interpretation in Italian + English Language during telephone and video conversations between individuals of different languages and backgrounds.
• Listening carefully to speakers' statements to interpret them correctly.
• Asking questions when necessary.
• Remaining neutral and impartial.
• Precisely interpreting communication between two different language speaking persons (Example: English To Italian & Italian To English).
• Adhering to standard operating procedures required for the process and organization.

Requirements & Tech Stack

• Excellent English Speaking Skill is mandatory.
• Highly proficient in Italian Speaking & English Speaking.
• Command over language with good understanding skills.
• Excellent Communication skills.
• Good listener.
• Energetic with a positive approach towards issue handling.
• Flexible to work in rotational shifts including night shift.

Qualifications

• Education: 12th, Diploma / Any Graduate.
• Experience: Fresher / Experience.
• Italian Language Certification: Minimum B2 Certified in Italian Language OR B1 with minimum 6 months experience OR UG/PG Degree in Italian Language is mandatory.

Interview Rounds

• HR interview (Telephonic)
• Hallo Ai Assessment Test
• Language Proficiency Test (In English and 2nd Language)
• Client Round (Final Virtual Interview)