Engagement Lifecycle, Centre of Excellence

About the Role

The Opportunity Engagement Lifecycle (OEL) Centre of Excellence Level 1 is a professional role that supports the accurate and timely completion of operational tasks across client engagements. This role contributes to profitable growth and effective service delivery, while bringing fresh thinking, adaptability, and a continuous improvement mindset to the team.

Focus Pillars

• Quality & Risk Management
• Support early-stage lifecycle activities: set up engagement/controls files.
• Complete a sub-set of non-judgmental PACE tasks (fill in basic components and independence consultations).
• Draft Statements of Work (SoWs).
• Complete Working at Risk processes.
• Prepare NDA, Risk Memo, and Ethical Wall Agreements.
• Archive projects in relevant systems.
• Engagement Economics
• Create pricing plans.
• Build and update budgets.
• Create engagement codes.
• Complete Estimate-to-Complete (ETC) processes.
• Manage code closure activities.
• Working Capital
• Process and track supplier/subcontractor payments.
• Prepare and issue client invoices in line with engagement terms.

Key Responsibilities

• Monitor and complete assigned tasks accurately and within agreed SLAs; mark tasks complete once fully actioned.
• Escalate any issues to the relevant Engagement Business Partner (EBP) to enable timely resolution.
• Follow standard processes and suggest process improvements to support efficient working principles.
• Attend and contribute to CoE team calls to share knowledge, experience, and best practice.
• Liaise with stakeholders and other teams to gather necessary inputs and share relevant information as needed.
• Actively participate in process changes, providing feedback and helping to embed new ways of working.
• Remain adaptable and open to shifting priorities, supporting the team in areas of greatest demand.

Skills and Attributes For Success

• Attention to detail and commitment to high quality.
• Co-ordination skills with the ability to complete tasks accurately and timely.
• Ability to plan, manage, and prioritise work effectively.
• Ability to exercise good judgment – knowing when to flag issues and when to make own decisions.
• Good numerical and data analysis skills.
• Pro-active "can do" attitude, reliable team member with the ability to work effectively with others and share information readily.
• Curiosity and a continuous improvement mindset—willing to challenge the status quo and suggest better ways of working.
• Flexibility to adapt to changing processes, tools, or team priorities.

Qualifications

• Experience gained in an administration/project management/customer service role.
• Evidence of knowledge of Microsoft systems and databases.
• Evidence of working well in a fast-paced environment.
• Evidence of problem-solving.
• Evidence of good business writing skills.

Ideally, you’ll also have:

• Project management skills demonstrating the ability to plan and prioritise work, meet deadlines, and monitor budgets.

What We Look For

• Highly motivated, good communicators who can effectively plan and prioritise their work.
• Team player who recognizes the value in developing others and strengthening the team.
• Adaptable, open to change, and eager to help shape how we work, bringing ideas forward and embracing change.