Sales Executive

About the Role

Urban Wood is looking for a passionate and results-driven Sales Executive to join their growing team. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to convert inquiries into successful sales.

Key Responsibilities

• Handle customer inquiries through phone calls, WhatsApp, website leads, and walk-in customers.
• Understand customer requirements and recommend suitable furniture products.
• Promote customized furniture solutions based on customer needs.
• Follow up with leads generated through Meta Ads, Google Ads, and the website.
• Prepare and share quotations with customers.
• Coordinate with the design and production teams for customized orders.
• Maintain accurate records of leads, customer interactions, and sales in the CRM.
• Build long-term relationships with customers to generate repeat business.
• Achieve monthly sales and revenue targets.
• Resolve customer queries professionally and promptly.
• Keep up-to-date with product knowledge, offers, and industry trends.

Requirements & Tech Stack

• Excellent communication and interpersonal skills.
• Strong negotiation and convincing abilities.
• Customer-focused mindset.
• Basic computer knowledge (MS Excel, Google Sheets, CRM software).
• Ability to multitask and manage multiple customer inquiries.
• Good follow-up and relationship management skills.
• Positive attitude with a target-oriented approach.
• Excellent spoken Hindi and English.
• Confident personality with strong presentation skills.
• Self-motivated and target-driven.
• Strong problem-solving and customer handling skills.
• Willingness to learn and grow with the company.

Qualifications

• Bachelor's degree in any discipline (preferred).
• Freshers with strong communication skills are welcome.
• Experience in furniture, home décor, interior design, or retail sales is preferred.
• 1–3 years of experience in sales, retail, furniture, home décor, or interior design will be an advantage.
• Passion for furniture, design, and home interiors.

Preferred Experience

• Furniture Industry
• Home Décor
• Interior Design
• Retail Sales
• Real Estate
• Luxury Products

Working Hours

• Monday to Saturday
• 10:00 AM – 7:00 PM

Key Performance Indicators (KPIs)

• Number of leads contacted per day.
• Lead-to-sale conversion rate.
• Monthly revenue achieved.
• Customer satisfaction score.
• Average response time to new inquiries.
• Repeat customer conversions.
• Quote-to-order conversion percentage.