Sales Coordinator

About Boston Institute of Analytics

The Boston Institute of Analytics (BIA) is a top-ranked international education and training institute with headquarters in Boston, USA. BIA has 107 campuses across 7+ countries, including the United States, United Kingdom, South Africa, and India. BIA delivers industry-leading programs in new-age technical and non-technical disciplines, helping students and professionals build future-ready careers.

Role Overview

Boston Institute of Analytics is seeking a Sales Coordinator to join the team at the Thane location and support the admissions and academic counselling process. This role involves engaging with prospective students, supporting academic counsellors, coordinating counselling sessions, managing student inquiries, maintaining CRM records, and assisting with pre-admissions activities. The candidate will be crucial in ensuring prospective students receive timely information and a smooth experience during the initial stages of their admissions journey. This position requires strong communication, coordination, interpersonal, and organizational skills, along with the ability to manage multiple student inquiries and activities in a fast-paced environment.

Key Responsibilities

• Pre-Admissions Support
• Assist academic counsellors in managing prospective student inquiries and supporting the initial stages of the admissions process.
• Respond to initial student inquiries and provide relevant preliminary information about BIA's programs.
• Schedule counselling appointments and coordinate with prospective students regarding their counseling sessions.
• Ensure timely and organized communication of relevant information to prospective students.
• Support the admissions team with pre-admissions activities.
• Student Engagement
• Interact with prospective students to understand their program-related queries.
• Provide information and guidance on course options, prerequisites, and the application process.
• Maintain regular communication with prospective students and ensure their queries are addressed.
• Support students by providing relevant information during the early stages of their admissions journey.
• Academic Counselor Coordination
• Coordinate counseling sessions for prospective students with academic counselors.
• Organize relevant student information and materials for counselors.
• Ensure counselors have necessary student information before scheduled interactions.
• Coordinate with the counseling team for smooth communication and follow-up with prospective students.
• CRM & Data Management
• Maintain accurate and up-to-date records of prospective student inquiries in the CRM system.
• Record relevant student interactions, follow-ups, and communication details.
• Ensure proper maintenance and organization of student information for easy reference.
• Support the admissions team in maintaining accurate lead and inquiry records.
• Student Follow-Ups
• Conduct structured and timely follow-ups with prospective students.
• Respond to student inquiries and share relevant information within appropriate timelines.
• Maintain records of follow-up activities and student interactions in the CRM.
• Coordinate with academic counselors for additional information or support during follow-ups.
• Information Sessions & Virtual Meetings
• Assist in organizing webinars, information sessions, and Q&A sessions for prospective students.
• Support the coordination of virtual meetings and student interactions.
• Ensure prospective students receive necessary information and support during these sessions.
• Coordinate with relevant team members for the smooth execution of online student engagement activities.
• Market & Student Insights
• Collect feedback and insights from prospective students during interactions.
• Identify and document common queries, concerns, and feedback.
• Share relevant feedback and observations with the admissions team.
• Support the team in using insights to improve student engagement and communication strategies.
• Reporting & Admissions Support
• Assist in preparing reports related to student inquiries, follow-up activities, and admissions metrics.
• Maintain relevant records and information for admissions reporting.
• Support the admissions team in tracking student interactions and inquiry-related activities.
• Provide accurate information and updates to support admissions reporting.

Requirements & Tech Stack

• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Familiarity with CRM systems or lead management tools is preferred.

Qualifications

• Bachelor's degree in Education, Business Administration, or a related field.
• Minimum 1 year of experience in admissions support, academic coordination, business development, or counseling roles.
• Strong verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Ability to coordinate effectively with students, academic counselors, and internal teams.
• Ability to manage multiple tasks, inquiries, and activities in a fast-paced environment.
• Good attention to detail and ability to maintain accurate records and follow-ups.